We augmented staff to deliver a solution that uplifted the IT Service Management function by providing simplified, enforceable processes and an excellent search and reporting capability. Achieving full APRA compliance and adherence to the NAB security requirements. The solution was cloud-based, best practice implementation with a clear upgrade path ensuring a seamless adoption of future features for the bank.
We partnered with the Department of Transport to equip them with technology to support their return to work, integrating data from multiple sources, to provide a simple plan, track, trace and booking system to support safe working, using the Safe Workplace features in ServiceNow.
We partnered with ACU to create a seamless and efficient way for their employees to access what they needed, using ServiceNow’s Customer Service Management application that we named Service Central. Since introduction, employee satisfaction with service requests has grown from 60% - 80%.
We delivered the Appeals Cost Board application, to support the process of applying for cost-reimbursements related to legal appeals of criminal cases, using ServiceNow’s core Case Management application. This supported the end-to-end process including request reviews and payments, with a secure, auditable and intuitive platform to drive efficiency.