We built a field-sales mobile application to power the sales team in field.
The solution allowed the delivery of timely reporting of sales data, even while operating offline. This has allowed Kraft Heinz to: Increase competitive performance; React faster; Improve distribution; Measure promotion compliance and more.
Optus employees were a motivated group, but had a range of disparate legacy systems they needed to use that slowed them down. We aligned these system in a user-centric application that was useful, engaging and personalised, designed with our design thinking process at the heart.
We helped CCA win new business through an enhanced sales tool. The sales and management teams are now equipped with the right data at the right time which has improved team performance and driven efficiencies across the sales process.
We delivered a new Salesforce platform to manage DHL's vast volume of customer service enquiries, to create process efficiencies and reduce costs, by providing better customer and agent user experience. Aided by reduction of record duplication, better reporting and dashboard capabilities and integrated with third-party applications.