The role of the Business Analyst (BA) is as a conduit between the business and technology. But the role of the BA is changing as technology continues to evolve.
The very nature of work is changing too, as rapidly emerging and discursive technologies continue to take hold.
According to the 2018 Future of Jobs Report by the World Economic Forum, 85% of companies will have adopted user and entity data analytics by 2020. Roles that involve the manual processing of data will increasingly decline, requiring the ongoing up-skilling of technological proficiency for all employees and not just business analysts.
Adaptation will be key. The business analyst of the future will be able to pivot and adapt to the growing dependency on digital solutions and new technology trends.
Forbes predicts that whilst core technologies will continue to be foundational to the digital transformation journey, there is emerging tech such as 5G, AI and machine learning and blockchain, to name but a few, which will impact on the role of the business analyst.
For the business analyst, the constantly evolving technology landscape poses new challenges, but it also offers considerable opportunities. Here are five reasons why business analysts should consider up-skilling:
Business analysts will need to understand and familiarise themselves with the latest innovations in process and analytics. They will require a practical comprehension of industry-related technology so that they may confidently advise their organisation on relevant and applicable solutions –ones that align to the current technological standard.
The Internet of Things (IoT) market is set to rise to an estimated $457 billion this year alone.
As the number of connected devices increases, so will the amount of data. Businesses who are able to derive meaning from the numbers will benefit from the insights.
Business analysts need to adapt their expertise to leverage big data tools for better business solutions. For example,Tableau - the data analytics and visualisation software - can assist BAs to understand and interpret data for business intelligence and insights.
Agile is a form of project management that manages projects in increments and emphasises flexibility, evaluation and collaboration. In the disruptive business environment, the need for management adaptability ensures challenges are quickly resolved.
Business analysts can benefit from this approach by focussing on business values, whilst ensuring practical and technical feasibility.Analysts, like agile project managers, need to be transformative business players, facilitating change, communication and engagement.
Publication Entrepreneur suggests cloud computing is becoming the most effective solution to enhance organisational agility. Business analysts serve a critical role in business methods and process changes. It would be their responsibility to analyse if cloud computing would better serve the business, as well as what department and operation it could be applied to. They would also function to facilitate that digital change over. BAs will be required to restructure business processes to align with new technical solutions.
In addition to considering the internal organisational structure, business analysts need to account for customer engagement. User experience (UX) is increasingly relevant in the digital and technology landscape. New systems are constantly evolving and continually changing the ways in which users interact with a digital platform.
User satisfaction, engagement and experience requires dedicated consideration. UX designers identify business needs or requirements -as do business analysts - and offer the optimal solution for system users. Gaining UX expertise can enhance an understanding of the digital presence and the user interface in order to drive customer satisfaction.
At RXP Group, our business analysts can meet both current and future technological demands. Through a comprehensive program of re-skilling and up-skilling, our consultants are equipped to drive the digitally transformed future.